Capacity Building for Service Providers (CBSP) Scheme
Why in news?
A 2025 third-party evaluation by the Quality Council of India (QCI) praised the scheme's impact on strengthening India's tourism workforce and recommended its continuation.
About CBSP
The Capacity Building for Service Providers (CBSP) Scheme, launched by Ministry of Tourism in 2009-10, targets skill development in the tourism and hospitality sectors, particularly for unorganized workers like dhaba staff, taxi drivers, and tourist guides.​
Objectives
- The scheme upgrades service skills through short training programs (4-6 days) covering hygiene, cooking techniques, communication, first aid, and tourism awareness
- It enhances tourist experiences nationwide, including rural and tribal areas.
- It promotes outcomes like employment, self-employment, and further education in hospitality.​
Key Programs
- Hunar Se Rozgar Tak (HSRT): Focuses on skill-based job placements.
- Entrepreneurship Programme (EP): Trains individuals to start tourism ventures.
- Skill Testing & Certification (ST&C): Certifies existing workers for re-skilling.
- Tourism Awareness Programme (TAP): Builds community participation in tourism.​
Implementation
- Training occurs via Institutes of Hotel Management (IHMs), Food Craft Institutes (FCIs), state tourism bodies, and private agencies, either on-site or at institutes, with funds reimbursed post-document submission.
- Since inception, it has trained over 643,000 people, leading to 84,000+ placements; a 2025 Quality Council of India evaluation recommended its continuation.​
Quality Council of India (QCI)
- The Quality Council of India (QCI) is an autonomous, non-profit organization established in 1997 as a public-private partnership to promote quality standards across economic and social sectors.
- QCI creates mechanisms for independent third-party assessments of products, services, and processes to propagate quality standards in areas like education, healthcare, environment, governance, and infrastructure.
- It leads a nationwide quality movement via the National Quality Campaign, empowering citizens and enterprises to adopt standards for national competitiveness.
- Governed by a 38-member council with equal representation from government, industry, and consumers, QCI's Chairman is appointed by the Prime Minister.
- It operates as India's National Accreditation Body (NAB) through boards like NABCB for certification bodies, focusing on global standards adherence.
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