e-Jagriti platform
Why in news?
As of November 2025, it has registered over 2.75 lakh users, including 1,388 NRIs, and facilitated around 1.3 lakh complaint filings with over 1.27 lakh cases disposed of efficiently.
About e-Jagriti Platform
- e-Jagriti is a flagship digital initiative by the Department of Consumer Affairs, Government of India, aimed at strengthening the consumer dispute redressal system nationwide.
- It computerizes and networks all Consumer Commissions at national, state, and district levels to ensure transparency, efficiency, and speedy resolution of consumer disputes.
- The platform integrates legacy systems like OCMS, e-Daakhil, NCDRC CMS, and CONFONET into one seamless interface, reducing fragmentation and promoting a unified experience.
- Consumers can file complaints online with simple OTP-based registration, upload documents, make digital or offline payments, and track case status in real time.
- It allows virtual hearings with features for consumers, advocates, and judges to participate remotely, facilitating accessible and speedy justice.
- The platform supports multilingual accessibility and includes voice-to-text and chatbot features to aid elderly and differently-abled users.
- NRIs can use the platform from abroad without any geographical barriers, enabling global access to consumer grievance redressal.
This digital platform represents a significant advancement in consumer protection in India by making grievance redressal faster, transparent, accessible, and technologically modernized.
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