SAMPANN platform

 
Why in News?
On April 2, 2026, the Government of Goa and the Cochin Port Authority signed agreements to adopt the SAMPANN platform for their pension disbursements ('Platform as a Service').
 
What is SAMPANN?

• Full Name: System for Accounting and Management of Pension.

• Developer: Office of the Controller General of Communication Accounts (CGCA), Department of Telecommunications (DoT).

• Launch Date: Dedicated to the nation by PM Narendra Modi on December 29, 2018.

• Objective: To provide a seamless, end-to-end digital solution for the entire pension lifecycle—from processing and sanctioning to direct disbursement. 

Key Features

• Direct Benefit Transfer (DBT): Pensions are credited directly into bank accounts, eliminating intermediaries and reducing commission costs for the government.

• Single Window System: A unified portal for retirees to track their application status, view monthly statements, and download e-Pension Payment Orders (e-PPOs).

• Digital Life Certificate (DLC): Integration with the Jeevan Pramaan portal allows pensioners to submit life certificates online via biometric verification.

• Grievance Redressal: An online module to lodge complaints, track resolutions in real-time, and receive updates via SMS alerts.

• Cloud-Based Architecture: Uses a flexible design that allows for rapid scaling to accommodate other government departments. 

Impact & Significance

• Government Savings: As of late 2021, the system saved the government approximately ₹11.5 Crore annually by cutting out bank/post office commissions for telecom pensioners.

• User Base: Originally serving DoT, BSNL, and MTNL retirees, it is now evolving into a national infrastructure for public sector pension management.

• Ease of Living: Eliminates the need for elderly citizens to make multiple physical visits to offices or banks.